Office of Radiological Protection

About the EPA’s Office of Radiological Protection (ORP)

In August 2014 the Radiological Protection Institute of Ireland (RPII) and the Environmental Protection Agency (EPA) merged with the establishment of an Office of Radiological Protection (ORP) within the EPA.

The ORP is responsible for ensuring that people and the environment in Ireland are protected from the harmful effects of ionising radiation. An important aspect of its work is the regulation of hospitals and medical practices where radioactive substances and X-ray equipment are used in the diagnosis and treatment of illness. Through a system of licensing, inspection and enforcement the ORP strives to protect workers and members of the public from radiation exposures, thereby ensuring a safe and controlled environment in which patients can avail of the many medical benefits of ionising radiation.

Who can complain to the ORP?

Any person affected by the services of the ORP, directly or indirectly.

What complaints can I take to the ORP?

You can take complaints about the services provided by the ORP.

How to  make a complaint

You can make a complaint in writing by letter, email or fax, to the Quality Customer Services Manager.

There is a contact link on the EPA website with the full details: http://www.epa.ie/about/contactus/form/#d.en.41919, or you can use the contact details below.

When should I make my complaint?

As soon as possible after you become aware of a problem.

Is further explanatory information available?

The EPA customer services charter is available on their website: http://www.epa.ie/about/qcs/.

Contact details

The QCS Officer
Environmental Protection Agency
PO Box 3000
Johnstown Castle Estate
Co Wexford
Tel: (053) 916 0600
Fax: (053) 916 0699
Email: qcsofficer@epa.ie


Page last updated: 6 November 2014