To help you in the event that you decide to make a complaint, we have put together a short checklist.

Download this checklist in Word (.doc) format.

We suggest you give the following information when you are making a complaint:

• Your name and contact details or, if you are advocating for someone else, the name and contact details of the person for whom you are acting
• Postal address for correspondence
• Email address and telephone number if you would like to be contacted in this way
• Summary of the complaint

Below are some of the key areas to cover in your summary of the complaint:

• What happened?
• Who was involved?
• When did it happen?
• Where did it happen?
• How did it happen?
• Why did it happen?
• What is your desired outcome?

You can also view and print out sample complaint letters from this site.

 

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Seicliosta Gearán

Tá seicliosta gearr curtha i dtoll a chéile againn le cabhrú leat sa chás go socraíonn tú gearán a dhéanamh.

Íoslódáil an seicliosta seo i bhformáid Word (.doc).

Molaimid go dtabharfá an fhaisnéis seo a leanas nuair atá gearán á dhéanamh agat:

• D’ainm agus do shonraí teagmhála nó, má tá tú ag déanamh abhcóideachta ar son duine eile, ainm agus sonraí teagmhála an duine dá bhfuil tú ag gníomhú
• Seoladh poist le haghaidh comhfhreagrais
• Seoladh ríomhphoist agus uimhir theileafóin más mian leat go ndéanfaí teagmháil leat ar an gcaoi sin
• Achoimre ar an ngearán

Tá cuid de na príomhréimsí thíos a chaithfidh tú a chlúdach san achoimre a dhéanann tú ar an ngearán:

• Cad a tharla?
• Cé a bhí bainteach leis?
• Cathain ar tharla sé?
• Cén áit ar tharla sé?
• Cén chaoi ar tharla sé?
• Cén fáth ar tharla sé?
• Cén toradh a bhfuil tú ag súil leis?

Féadfaidh tú féachaint ar shamplaí de litreacha gearán ar an láithreán seo agus iad a phriontáil.