Complaints checklist
To help you in the event that you decide to make a complaint, we have put together a short checklist.
Download this checklist in Word (.doc) format.
We suggest you give the following information when you are making a complaint:
- Your name and contact details or, if you are advocating for someone else, the name and contact details of the person for whom you are acting
- Postal address for correspondence
- Email address and telephone number if you would like to be contacted in this way
- Summary of the complaint
Below are some of the key areas to cover in your summary of the complaint:
- What happened?
- Who was involved?
- When did it happen?
- Where did it happen?
- How did it happen?
- Why did it happen?
- What is your desired outcome?
You can also view and print out sample complaint letters from this site.
Seicliosta Gearán
Tá seicliosta gearr curtha i dtoll a chéile againn le cabhrú leat sa chás go socraíonn tú gearán a dhéanamh.
Íoslódáil an seicliosta seo i bhformáid Word (.doc).
Molaimid go dtabharfá an fhaisnéis seo a leanas nuair atá gearán á dhéanamh agat:
- D’ainm agus do shonraí teagmhála nó, má tá tú ag déanamh abhcóideachta ar son duine eile, ainm agus sonraí teagmhála an duine dá bhfuil tú ag gníomhú
- Seoladh poist le haghaidh comhfhreagrais
- Seoladh ríomhphoist agus uimhir theileafóin más mian leat go ndéanfaí teagmháil leat ar an gcaoi sin
- Achoimre ar an ngearán
Tá cuid de na príomhréimsí thíos a chaithfidh tú a chlúdach san achoimre a dhéanann tú ar an ngearán:
- Cad a tharla?
- Cé a bhí bainteach leis?
- Cathain ar tharla sé?
- Cén áit ar tharla sé?
- Cén chaoi ar tharla sé?
- Cén fáth ar tharla sé?
- Cén toradh a bhfuil tú ag súil leis?
Féadfaidh tú féachaint ar shamplaí de litreacha gearán ar an láithreán seo agus iad a phriontáil.