How to complain about a facility or service in a private hospital

Sometimes, patients in hospitals wish to complain about part of the service provided by the hospital, for example, about the facilities or waiting times, or about a number of issues together.

Complaints Officer in the hospital

If you have a complaint about a private hospital, you should complain to the hospital.

Most hospitals have a Complaints Officer who will take your complaint in person, over the phone or in writing. You can find out the contact details for the Complaints Officer through the hospital’s main phone number.

Page last updated: 22 August 2011