How to complain about a pharmacy or a pharmacist in Ireland

Pharmacists dispense medicines to customers from retail outlets (pharmacies, also known as chemists) and to patients in hospitals.

Address your issue with the pharmacist

If you have a concern or a complaint about the service received in a pharmacy, you should first speak directly to the pharmacist in the pharmacy as you may be able to resolve the issue locally.

Pharmaceutical Society of Ireland (PSI)

The Pharmaceutical Society of Ireland (PSI) is the regulator for pharmacists and retail pharmacies across the country.
If you are concerned about the behaviour or practice of a pharmacist, or if you are unhappy with the treatment that you have received in a pharmacy, you can make an official complaint to the PSI.

Further information about the process is available in our page on making a complaint to the Pharmaceutical Society of Ireland.


Page last updated: 26 February 2016