How to complain about a public optical service

Complaints Officer

Your first point of contact for a complaint about the services of an optician, optometrist or opthamologist should be the Complaints Officer for that service.

You should ask for the contact details of the Complaints Officer from the health centre or from your Local Health Office. You should be able to make your complaint in writing, in person or over the telephone.

The HSE has a complaints procedure called Your Service Your Say. You can expect an update on your complaint within 30 days.

You can find out more in our page on the Your Service Your Say procedures.

Health Service Executive (HSE) review

If you are unhappy with the recommendations made by the Complaints Officer, you can ask for a review from the HSE’s Director of Advocacy or go straight to the Office of the Ombudsman or Ombudsman for Children.

You can find out more in our page on the Your Service Your Say procedures.

Office of the Ombudsman / Ombudsman for Children

If you are not happy with the response from the HSE, you can ask the Office of the Ombudsman to examine your complaint and how your complaint was handled.

You can find out more in our page on referring a complaint to the Office of the Ombudsman.

If the complaint relates to a child, you should contact the Ombudsman for Children.

You can find out more in our page on referring a complaint to the Ombudsman for Children.

CORU

CORU is the registration and regulatory body for opticians (optometrists and dispensing opticians).

You can find out more on our page on how to make a complaint to CORU.

Medical Council

Opthamologists are doctors who are regulated by the Medical Council.

In cases where you feel there may have been professional misconduct, you should refer your case to the Medical Council. The Medical Council is the regulator for all doctors working in Ireland.

You can find out more in our page on the Medical Council complaints procedures.

Help and advocacy

If you would like help making your complaint, you can find a list of organisations that can help in our page on help and advocacy services.

http://www.healthcomplaints.ie/specific-complaints-procedures/opticians-board/

 


 


Page last updated: 20 July 2016