How to complain about a public optical service
Your first point of contact for a complaint about the services of an optician, optometrist or opthamologist should be the Complaints Officer for that service.
You should ask for the contact details of the Complaints Officer from the health centre or from your Local Health Office. You should be able to make your complaint in writing, in person or over the telephone.
The HSE has a complaints procedure called Your Service Your Say. You can expect an update on your complaint within 30 days.
Health Service Executive (HSE) review
If you are unhappy with the recommendations made by the Complaints Officer, you can ask for a review from the HSE’s Director of Advocacy or go straight to the Office of the Ombudsman or Ombudsman for Children.
Office of the Ombudsman / Ombudsman for Children
If you are not happy with the response from the HSE, you can ask the Office of the Ombudsman to examine your complaint and how your complaint was handled.
If the complaint relates to a child, you should contact the Ombudsman for Children.
CORU is the registration and regulatory body for opticians (optometrists and dispensing opticians).
Opthamologists are doctors who are regulated by the Medical Council.
In cases where you feel there may have been professional misconduct, you should refer your case to the Medical Council. The Medical Council is the regulator for all doctors working in Ireland.
Help and advocacy
If you would like help making your complaint, you can find a list of organisations that can help in our page on help and advocacy services.